No,the service is UNCAPPED.This means that you do not have to worry about running out of data during the course of the month irrespective of your bandwidth utilization.

Please visit our website on SME@mainone-web.azurewebsites.net and submit your contact details. A MainOne representative will contact you to advise you on availability in your area. Alternatively, you can call +2348090404230 to find out if your location is included in our current coverage range.

Your SME-IN-A-BOX service will be up and running within 3 -10 working days from after receiving an order. Our representative will contact you via email as soon as possible to confirm the date your service will start.

• General and sales Enquiries:sme@mainone-web.azurewebsites.net
• Technical Support,Complaints and feedback:smesupport@mainone-web.azurewebsites.net
• Billing Enquiries or coniplaints:smebilling@mainone-web.azurewebsites.net
• Telephone:+2348090404230;+2348090404262
• Social Media

MainOne’s SME-IN-A-BOX is a bundled service specifically designed to provide high speed internet, crystal clear fixed voice solutions to small and medium enterprises in Nigeria. Our solution is a simple to use, plug and play service that helps drive business growth, productivity and profitability without compromising quality and value for money.

You can sign up online on mainone-web.azurewebsites.net/sme, via Email: SME@mainone-web.azurewebsites.net or call sales line on +2348090404262

The SME-IN-A-BOX service is a pre-paid service. This implies that you are required to pay for the service in advance.

Payment for the recurring subscription can be paid through your self-care portal, either using your debit/credit card or using transfer via Remitta. You can also do a direct bank transfer to our bank account.

Our support team will be happy to assist you relocate the service to your new office location provided the new location is within our coverage area. It is highly recommended that you notify either the support team and/or your account manager of your relocation plans minimum 2 weeks before the intended relocation date and we shall do our best to make sure your relocation is as smooth as possible. Terms and Conditions apply.

You may choose to cancel any time you wish. However, you are required to give written notice to your account manager via email to ensure the service is cancelled without penalty.

Fibre optic cable uses lasers to transmit pulses of light down extremely fine strands of silicon. Because light uses higher frequencies, fibre optic cable can carry thousands of times more data than either electric signal or radio waves. Fibre optics can provide nearly unlimited bandwidth potential, so this solution can accommodate bandwidth upgrades at the speed of light.

You will receive one mobile number from MainOne should you choose to activate the voice component of your service. However, you can increase the number of lines as your business needs expand.

You can enjoy competitive call rates to both local and international destinations on our SME-IN-A-BOX service.

The voice service is a fixed telephone landline service with standard features such as caller ID, call waiting and conference call.Our voice service is offered in partnership with a trusted and reliable partner ensuring that you enjoy superior quality voice calls to both local and international destinations.

You can choose to cancel your fixed voice service with your voice service provider. MainOne will provide you with new 11 digit DID (Direct inward Dial) numbers when you sign up for the SME-IN-A-BOX service.

Yes, you can port your number as long as it’s an 11 digit (mobile) number. According to the NCC (Nigerian Communications Commission) you can only port 11 digit mobile numbers. 9 digit landlines cannot be switched from one provider to the other.

At the commencement of the service, a web self-care portal is provided to enable you monitor your traffic-utilization, make payment for the service and also to log complaints/requests. Etc. A default username and password is sent to you in the welcome email.You are required to change this password after first login.

Choosing the right service plan that is suitable to meet your business requirements is vital to ensuring that you get the best value for money.The right service plan depends upon many factors such as the number of connected devices, applications accessed online and file download and uploads among others. Please contact our SME@mainone-web.azurewebsites.net for advice. There is also the opportunity to burst beyond the contractual bandwidth whenever required at no extra charges.

Symmetrical bandwidth implies that you have the same speed configured on both the upload and download.

A contended service is one whose available bandwidth is dependent on the ratio of the maximum demand to the actual bandwidth.The higher the ratio the lower the attainable bandwidth will be and the slower the connection.
Majority of the internet services available are highly contended even though they quote the highest maximum speed but usually only guarantee a minimum data throughput.The highest maximum speed is usually only achieved at off peak times,for example at night.This is not suitable for businesses as slowness in connection can adversely impact on business operations. We guarantee a fixed connection speed regardless of the time of day that it’s being used or regardless of how many customers are on our network per time.